FAQ
Common Queries
We understand that you may have questions about our clothing and brand. Here you’ll find answers to some frequently asked questions to help you better understand what makes Neutral special.
What materials do you use?
At Neutral, we prioritize sustainable and durable materials. Our clothing is crafted from high-quality fabrics designed to last, ensuring that you enjoy both comfort and longevity with each piece you wear.
How should I care for my clothes?
To maintain the quality of your Neutral clothing, we recommend following care instructions on the label. Washing in cold water and avoiding harsh chemicals will help preserve the integrity and lifespan of the fabrics.
What is your return policy?
We stand by the quality of our products. If you're not completely satisfied, you may return items within 30 days of purchase for a full refund or an exchange, as long as they remain unworn and with tags.